We Honor Your Journey
- Have a sense of purpose
- Be in control
- Be comfortable
- Hear the truth
- Touch and be touched
- Laugh, be sad or angry
- Have a respected spirituality
- Not be alone
- Participate in their plan of care
- Expect confidentiality
- Be informed of the Hospice concept, admission criteria, services to be provided, and any charges associated with service provision
- Refuse or discontinue service at any time
- Be provided care regardless of race, religion, sex, or age
- Receive care that is ethical and in the best interest of the patient, but is also respectful of the patient’s values and spiritual/religious preferences.
Heart of Hospice affirms the patient’s responsibilities:
- To provide accurate information concerning illness and changes that will help toward the patient’s care.
- To have an able and willing caregiver.
To assist in maintaining an environment that is safe for all.
Heart of Hospice complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Heart of Hospice does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Heart of Hospice provides free aids and services to people with disabilities to communicate effectively with us, such as: Qualified sign language interpreters, written information in other formats such as large print, audio, accessible electronic formats and other formats. In addition, Heart of Hospice provides free language services to people whose primary language is not English, such as: Qualified interpreters and information written in other languages.
If you need these services, please contact Heart of Hospice, Peggy Menasco, 541-386-1942.
If you believe that Heart of Hospice has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
2621 Wasco St
Hood River, OR 97031
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Peggy Menasco is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Ave SW
Room 509F, HHH Building
Washington, D.C. 20201
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html